PIER provides local, state, and federal government agencies the ability to manage communications with thousands of people more efficiently with fewer resources.

Government agencies need a fast, organized and transparent system to successfully communicate with citizens and staff members on a daily basis.

Because of diverse populations, government agencies require communication solutions that can be delivered in a variety of ways to reach a large amount of people in a short amount of time—PIER's multi-mode, mass notification features give you everything you need to deliver notifications to thousands of people in seconds.

Top agencies including  American Red Cross, United States Coast Guard, Los Angeles Department of Water and Power, METRO Solutions, USDA, and several state-wide emergency management divisions, use PIER to answer the demands expected by their organizations.

"From helping with daily communications both within the organization and with our many media engagements, and helping our limited staff and volunteers effectively manage communications during major crisis events, PIER's comprehensive tools simply enable us to get more done with less, and faster than ever."

- Pat McCrummen
  American Red Cross

Mass Notification

Reach the maximum amount of people in a short amount of time.

PIER's powerful mass notification features allow you to send messages to thousands of people in seconds via SMS text or text-to-voice message to cell phones, PDAs and landlines*. Additionally, you can deliver information by sending mass emails, faxes, or updates through RSS feeds and to social networks such as Twitter, LinkedIn and Facebook—all within PIER's single, integrated platform.

*SMS text messages cannot be sent to landlines, only text-to-voice messages.

Crisis Communications

Be prepared with PIER. Distribute critical information fast and efficiently.

PIER is intended to help government agencies keep stakeholders informed with the latest news and updates while providing access to critical information during crises such as hurricanes, floods, power outages, extreme weather conditions, security threats and more.

Through PIER's web-based interface all your critical information is available in real-time. After you post information, people can download files and subscribe to RSS feeds for updates. In addition, stakeholders can submit questions directly through your PIER site—allowing you to then respond promptly by using PIER's built-in inquiry management system.

Employee Security

Inform. Connect. Ensure their safety. Show them you care.

PIER also serves as an employee emergency communication center—providing the resources you need to provide pertinent information to employees and family members in a timely manner.

Quickly and easily send notifications about events such as hazard warnings, office closures, security threats or company-wide updates. In the event of a crisis or disaster, employees can remotely check-in and provide real-time data about their safety status and location, ask questions, and receive updates from most internet enabled devices.

Public Relations

Streamline. Automate. Simplify. Get more done with fewer resources.

Delivering information fast, while ensuring accurate, consistent and reliable content, is the key to successful communications. With integrated features such as document control and approval, press release distribution, contact groups, media monitoring, content management, and easy-to-use website editing tools, PIER is an excellent solution for public relations and marketing teams.

PIER helps teams collaborate on projects and streamline tasks to ensure the timely delivery of information. Because PIER is remotely available, teams can work together regardless of location.

Business Continuity

The world will judge you by what you show them.

During a crisis or disaster, it's important to sustain minimal disruption in business affairs. Having continual access to back-up emergency documentation and contact information for key stakeholders including customers, investors, employees, and other important individuals, plays a significant part in disaster recovery plans.

With PIER you can be sure the right people receive your message at the right time. Well-organized processes that allow for consistent 2-way communication, will represent the face of your company, build your reputation, and effect how investors, the media and the public perceive your efforts.